At the moment we offer online payment by card, cash on delivery, advance payment by transfer to our ČSOB account (based on the invoice you receive by email) and cash or card payment in our shops in Prague and Brno.
Your parcel is shipped by post via DPD service. It is usually delivered the following day. If the shipping is to a private address, a DPD courrier will get in touch with you on the delivery day and arrange the exact time.
You can pick up your clothes in person in our headquarters in Brno Vážného 3 or in our Prague branch at 64 Jeremenkova street.
Delivery is 9 EUR including VAT to Slovakia, Austria, Germany and Poland. Packing is free of charge.
To other countries of EU the shipping is 19 EUR including VAT:
Free delivery on orders above 180 EUR.
Packing is FREE OF CHARGE on all orders
If you are a private person (without a company registration number), you have right to withdraw from the contract (according to the law no. 367/2000 ) within 14 days of receiving your goods. If you decide to do so, please fill in the RETURN SLIP delivered together with the clothes. This law regulations however does not mean that you can borrow the goods for free. Clothes that will be sent back to our address (ATEX – spol. s r.o. - Vážného 3, Brno, 621 00) has to remain in condition upon which you received it. It cannot be damaged in any way or be visibly used. Please attach your payment confirmation as well. When packing, please use wrapping paper or cardboard in order to avoid any plastering, writing all over or any other loss of value of the goods or original packaging. Do not send cash on delivery and we recommend you to insure the parcel. Your account will be credited within 15 calendar days after receiving your parcel.
We offer above standard 3-year warranty. Thisincludes material or production defect and does not cover wear and tear when using. Complaints should be sent exclusively to our headquarters and do not forget to add your return address and phone number. Please do not send it cash on delivery. Your refund will be processed as a bank transfer to your account. This may take up to 30 days by law however we try to deal with it within 5 working days.
We will only accept clean clothes. Dirty or sweat-drenched clothes will be automatically sent back to the sender without any action.